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| Placing an Order |
Following are some quick and easy steps to place your order.
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Shopping Cart |
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Once you are finished adding items to your cart, review all the items to make sure that you have selected the right size, color, quantity and style. You can access your shopping cart by clicking on the  icon at the top of every page of the website. |
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Proceed to Checkout |
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Once you are ready to place your final order, click on the “Checkout” button located in your shopping cart. You will be taken to the first page of the order form. If you need assistance editing your shopping cart, please view our Adding or Modifying Items in Your Shopping Cart page.
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Account Login |
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After clicking “Checkout” you will see an account Login page.
Are you an existing customers?: Log into your account using the same email address and password used when the account was created. For password assistance, you may click Forgot your password? link and we will email you a link to reset your password. If the email address used to set up your account is no longer valid, please contact Customer Care to update your account or simply create a new account.
Are you a new customer?: New customers will need to create an account. Create a unique username and password. For your future use, store this information.
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Enter a Billing Address |
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Please enter the full billing address. Your billing address must match the address listed with your credit card company. Be sure to leave the "My shipping address is the same as my billing address" box unchecked if you are entering a different shipping address.
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Enter a Shipping Address |
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Enter your shipping address, if it is different from the billing address provided.
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Order Review & Shipping Options |
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Review your order and change shipping options if necessary.
Expedited Shipping:
Some items may be eligible for 3 Day, 2 Day, or Next Day shipping. A shipping method drop down will appear if expedited shipping is available. For more information on expedited shipping, please click here.
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Billing Information |
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Select your method of payment. For a list of acceptable payment methods, please click here.
Gift Card or Promotional Code Help:
If you have a Promotion code or Gift Card, make sure to check the appropriate box and enter the Promotion code or Gift card number. If your gift card or promotional code is not being recognized, please view our Coupon and Promotional Code Help page.
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Submit Order |
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Review all the information you have entered. If everything is correct, click “Confirm” to complete the placement of your order. DO NOT DOUBLE-CLICK OR THE SYSTEM WILL DUPLICATE YOUR ORDER. An order confirmation will appear on your screen that shows your invoice and gives you your invoice number.
We recommend printing out a copy of your order confirmation page for your records. A copy of your order will be emailed to you immediately after submitting your order.
Please Note: Your credit card will be charged immediately upon order submission. We do not accept Credit Cards that are issued by a foreign bank or with a foreign billing address.
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Check Your Order Status |
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If you would like to review an order that you've submitted, click the My Account link in the top right corner of our site.
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| How do I use my shopping cart? |
Are you ready to start shopping? Well, it is very easy to use your online shopping cart! Your one cart will enable you to add multiple items. When you see something you like, simply add that item to your Shopping Cart. Then, you can keep shopping and keep adding more items to the same Shopping Cart.
Note: Each subsequent item is added to the bottom of the Shopping Cart list. If your Shopping Cart remains idle for the next 60 minutes, the items in the Shopping Cart will be cleared and you will have to start over again.
On the Checkout page you will see all the items you have added to your shopping cart, along with their individual prices. When you click on “Confirm”, you will have ordered all the items in the Shopping Cart with just one easy click.
Note: During the Check-Out process, you may revise or cancel your order. No order will be placed until you click the "Confirm" button.
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| Can I cancel My Order? |
We know how important it is to get the merchandise on time! Therefore, we do everything we can to ensure that your order ships as soon as possible. It is for this reason, that we CANNOT make changes to or cancel your order after you have submitted it on our website. We ask all customers, to please verify all information provided to us like shipping address, merchandise ordered, and the shipping method chosen before you click on the “Confirm” button. If you notice an error, you will have to wait to receive your merchandise and then return it if the return policy allows for a refund. We are unable to refund your cost of shipping and handling if you decide that you do not want an order after it has been sent to the warehouse for processing. We apologize for any inconvenience this may cause. To find out more about our item exchanges and order cancellations/returns, view our returns policy.
Note: WE CANNOT CHANGE ANYTHING ON YOUR ORDER AFTER YOU CLICK ON THE “CONFIRM” BUTTON. PLEASE VERIFY ALL INFORMATION BEFORE CONFIRMING.
Orders that are refused upon delivery will incur a 15% restocking fee. View our for complete details.
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| Coupon and Promotional Code Help |
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| Adding or Modifying Items in Your Shopping Cart |
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| Adding Items to Your Shopping Cart |
To purchase items, add them to your shopping cart. Follow the easy 4 steps below to add items to your shopping cart.
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Once you are ready to purchase an item, click on the item and enter the quantity desired. Then click the “Add to Cart” button on the item’s product detail page.
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To continue shopping, click the “Continue Shopping” button located in your shopping cart.
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You may view the items in your shopping cart at any time by clicking the “My Cart” icon located in the top right corner of any page.
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When you are finished shopping, click the “Checkout” button located in your shopping cart. Is the Shopping Cart Not Saving Your Items? If you are having difficulty adding items to your cart, or your cart appears empty after you have added items to it, please make sure you have cookies enabled on your browser. |
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| Adding Items to Your Shopping Cart |
Go to the Shopping Cart page. To quickly access your shopping cart, click on the icon “Shopping Cart” located in the top right corner of any page.
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If you need to change the quantity of the item added to the cart, enter the new quantity in the “quantity” box and then click “Update Cart”.
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If you need to delete an item from the shopping cart, then click on the “Remove” icon next to the individual items.
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| Special Shipping Offers & Promotions |
Orders of $60 or more qualify for FREE Economy Shipping to most addresses within the continental US. If your merchandise total is $60 or more and your "ship to" address qualifies, you'll see the FREE economy shipping option offered on the page where you make your shipping method selection. Orders shipped to a PO Box, Hawaii, Alaska or US Territories do not qualify for this free shipping offer. Items that weigh more than 49 lbs and orders for large props do not qualify for this free shipping option (nor can these items be used in the calculation of the total purchase price to qualify other items for this offer.) NOTE that we do not ship to PO Box addresses, APO/FPO addresses or international addresses. |
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| Why didn’t the special offer apply to my order? |
Your order may not meet the criteria necessary for the special promotion as stated above. Please review your order to ensure your order qualifies for the special promotion. If a disclaimer is added, an asterisk (*) will appear next to the message and details will be provided at the bottom of the page. |
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| Do You Charge Sales Tax? |
Sales tax will be charged to all orders that are processed with a Pennsylvania shipping address, regardless of the location the product ships from.
Remote sellers such as Internet retailers and catalog companies are required to collect taxes in states where the company has a physical presence. OnlineHalloweenStore.com has facilities in Pennsylvania and therefore taxes are applied to orders which are shipped to Pennsylvania. |
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| Finding a Specific Item |
Know what you are looking for? Our search feature enables you to find what you are looking for in an instant.
Below are some quick and easy steps you can follow to perform a search:
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Go to the OnlineHalloweenStore.com homepage.
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In the search box at the top center of the screen, type in the name of the product you are searching for
(such as Witch Costume)
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Click on the Search button. |
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We will display the items that match the words you searched for. |
Now that you have found the items you were looking for, click here for assistance on adding those items to your shopping cart. |
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| Missing Parts |
We strive to ensure that your order is sent with all the pieces and is not damaged. If you should discover that an item has a piece missing or your item is damaged, please follow the steps below:
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Notify us in writing about the concern (missing piece, damages etc). In order to do this, go to the “ Contact US” page and select “Email”. Select the appropriate reason for the topic. It is very important to select the proper reason code as we place a priority on responding to these communication types. When responding, be sure to include your order number, your name and the specifics of what exactly is wrong with the order. The more detailed, the better.
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After we receive your communication, we will evaluate the concern and see how we may be able to fix it. The customer service representative responding to your communication will let you know what we can do and the time frame in which we can do it.
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Please Note: Claims for damaged orders, wrong items received or missing items must be made in writing within ten (10) days of receipt of your order. If you allow more than 10 days to go by after receiving your order before inspecting it and notifying us, we're unable to assist. |
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| How do I check my order status? |
Your Online account with us enables you to monitor the status of your order (or review your entire order history). Go to the “My Account” link and enter your information in the Existing Customer Login. All your activity relating to your order is provided in your account. |
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| How do I check my Order History? |
| Our online Order Status allows you to view a list of all orders placed. Simply go to "My Account," and click on “Order History". |
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| Price Changes |
We offer you a OnlineHalloweenStore.com credit of the difference in price towards your next purchase when prices are reduced within 10 days of the purchase date.* Notify us of this instance by going to the “Contact Us” page and clicking on “Email”. In the reason, select “Other” from the drop-down menu. Tell us in detail about the difference in price, the date you made a purchase, what the purchase price was then and your order number. Contact us within 10 days of the purchase date to request an in store credit.
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Unlike many retailers, we don't have a "mark down plan" that begins by offering products at higher prices and then reducing them over time
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OnlineHalloweenStore.com offers our products at the lowest price that we can as soon as we put them in our online store
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Should an occasion arise that we do mark down a price, we also realize the need to be sensitive to previous purchases.
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Please Note: Claims for damaged orders, wrong items received or missing items must be made in writing within ten (10) days of receipt of your order. If you allow more than 10 days to go by after receiving your order before inspecting it and notifying us, we're unable to assist. |
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| Print a Receipt |
To print your receipt, you can follow the steps outlined below.
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Log into “My Account”.
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Click on “Order History” and select the order you need the receipt for.
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A copy of the receipt will be displayed on the screen. Print this page out for your reference.
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| How to Contact Customer Service |
If for some reason we have not been able to answer all your questions and concerns through this help center, please click on the “Contact Us” button below to view information on how to contact us via email, mail and phone.
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| Why am I charged sales tax on Internet orders? |
OnlineHalloweenStore.com is registered with your state to collect sales or use tax, as appropriate, on taxable items shipped to your state. Most states require that we tax shipping and handling as well. The passage of the Internet Tax Freedom Act and similar state statutes has no effect on OnlineHalloweenStore.com’s current obligation to collect such taxes. Please note that sales and use tax collected is remitted by OnlineHalloweenStore.com to your state taxation authority as required by law. These monies are not retained by OnlineHalloweenStore.com.
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