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Home » FAQ
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Placing an Order
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Following are some quick and easy steps to place your order.
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Shopping Cart
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Once you are finished adding items to your cart, review all the items to make sure
that you have selected the right size, color, quantity and style. You can access
your shopping cart by clicking on the
icon at the top of every page of the website.
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Proceed to Checkout
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Once you are ready to place your final order, click on the “Checkout” button located
in your shopping cart. You will be taken to the first page of the order form. If
you need assistance editing your shopping cart, please view our Adding or Modifying
Items in Your Shopping Cart page.
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Account Login
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After clicking “Checkout” you will be see an account Login page.
Are you an existing customers?: Log into your account using the
same email address and password used when the account was created. For password
assistance, you may click Forgot your password?
link and we will email you a link to reset your password. If the email address used
to set up your account is no longer valid, please contact
Customer Care to update your account or simply create a new account.
Are you a new customer?: New customers will need to create an account.
Create a unique username and password. For your future use, store this information.
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Enter a Billing Address
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Please enter the full billing address. Your billing address must match the address
listed with your credit card company. Be sure to leave the "My shipping address
is the same as my billing address" box unchecked if you are entering a different
shipping address.
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Enter a Shipping Address
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Enter your shipping address, if it is different from the billing address provided.
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Order Review & Shipping Options
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Review your order and change shipping options if necessary.
Expedited Shipping:
Some items may be eligible for 3 Day, 2 Day, or Next Day shipping. A shipping method
drop down will appear if expedited shipping is available. For more information on
expedited shipping, please click here.
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Billing Information
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Select your method of payment. For a list of acceptable payment methods, please
click here.
Gift Card or Promotional Code Help:
If you have a Promotion code or Gift Card, make sure to check the appropriate box
and enter the Promotion code or Gift card number. If your gift card or promotional
code is not being recognized, please view our Coupon
and Promotional Code Help page.
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Submit Order
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Review all the information you have entered. If everything is correct, click “Confirm”
to complete the placement of your order. DO NOT DOUBLE-CLICK OR THE SYSTEM WILL
DUPLICATE YOUR ORDER. An order confirmation will appear on your screen that shows
your invoice and gives you your invoice number.
We recommend printing out a copy of your order confirmation page for your records.
A copy of your order will be emailed to you immediately after submitting your order.
Please Note: Your credit card will be charged immediately upon
order submission. We do not accept Credit Cards that are issued by a foreign bank
or with a foreign billing address.
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Check Your Order Status
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If you would like to review an order that you've submitted, click the My Account link in the top right corner of our site.
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How do I use my shopping cart?
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Are you ready to start shopping? Well, it is very easy to use your online shopping
cart! Your one cart will enable you to add multiple items. When you see something
you like, simply add that item to your Shopping Cart. Then, you can keep shopping
and keep adding more items to the same Shopping Cart.
Note: Each subsequent item is added to the bottom of the Shopping
Cart list. If your Shopping Cart remains idle for the next 60 minutes, the items
in the Shopping Cart will be cleared and you will have to start over again.
On the Checkout page you will see all the items you have added to your shopping
cart, along with their individual prices. When you click on “Confirm”, you will
have ordered all the items in the Shopping Cart with just one easy click.
Note: During the Check-Out process, you may revise or cancel
your order. No order will be placed until you click the "Confirm" button.
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Can I cancel My Order?
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We know how important it is to get the merchandise on time! Therefore, we do everything
we can to ensure that your order ships as soon as possible. It is for this reason,
that we CANNOT make changes to or cancel your order after you have submitted it
on our website. We ask all customers, to please verify all information provided
to us like shipping address, merchandise ordered, and the shipping method chosen
before you click on the “Confirm” button. If you notice an error, you will have
to wait to receive your merchandise and then return it if the return policy allows
for a refund. We are unable to refund your cost of shipping and handling if you
decide that you do not want an order after it has been sent to the warehouse for
processing. We apologize for any inconvenience this may cause. To find out more
about our item exchanges and order cancellations/returns, view our
returns policy.
Note: WE CANNOT CHANGE ANYTHING ON YOUR ORDER AFTER YOU CLICK
ON THE “CONFIRM” BUTTON. PLEASE VERIFY ALL INFORMATION BEFORE CONFIRMING.
Orders that are refused upon delivery will incur a 15% restocking fee. View our
for complete details.
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Coupon and Promotional Code Help
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What is a coupon or promotional code?
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A coupon or promotional code provides a discount on the price on either a single
item or an entire purchase. The discount may be offered as a percentage or dollar
amount.
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How do I get my promotional code?
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Coupons and promotional codes are available through the OnlineHalloweenStore.com
newsletter and other promotional offers.
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How do I use a promotional code?
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To enter your promotional code, add your item(s) to the cart and click the “Checkout”
button. In the Billing Information section enter the Promotion code in the Discount
coupons/Giftcards box and then click “Apply
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If the promotion code is valid, your order will show the discount. If the code is
invalid, an error message will display in red.
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Why isn't my coupon working?
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Your coupon may have expired.
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Only one discount code can be applied to each order.
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Only one coupon may be used per household.
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Coupons can be tied to a specific product or exclude specific products.
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Coupons may require a minimum purchase or impose a maximum savings.
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Coupons do not apply toward purchases for Gift Cards.
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There may be other exceptions mentioned in the coupon.
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*Coupons are for use only on the current order. Once an order has been submitted,
a coupon can no longer be applied to that order. Pricing, specifications, availability
and terms of offers may change without notice. Qualifying totals and maximum savings
are calculated before taxes, fees, shipping and handling. Any applicable restocking
charges are extra and vary. OnlineHalloweenStore.com cannot be responsible for pricing
or other errors, and reserves the right to cancel orders arising from such errors.
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Adding or Modifying Items in Your Shopping Cart
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Adding Items to Your Shopping Cart
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To purchase items, add them to your shopping cart. Follow the easy 4 steps below
to add items to your shopping cart.
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Once you are ready to purchase an item, click on the item and enter the quantity
desired. Then click the “Add to Cart” button
on the item’s product detail page.
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To continue shopping, click the “Continue Shopping”
button located in your shopping cart.
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You may view the items in your shopping cart at any time by clicking the “My Cart” icon located in the top right corner of any
page.
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When you are finished shopping, click the “Checkout” button located in your shopping
cart. Is the Shopping Cart Not Saving Your Items? If you are having difficulty adding
items to your cart, or your cart appears empty after you have added items to it,
please make sure you have cookies enabled on your browser. For instructions on how
to enable cookies in most browsers, please click here.
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Adding Items to Your Shopping Cart
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Go to the Shopping Cart page. To quickly access your shopping cart, click on the
icon “Shopping Cart” located in the top right corner of any page.
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If you need to change the quantity of the item added to the cart, enter the new
quantity in the “quantity” box and then click “Update Cart”.
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2.
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If you need to delete an item from the shopping cart, then click on the “Remove”
icon next to the individual items.
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Special Shipping Offers & Promotions
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Orders of $60 or more qualify for FREE Economy Shipping to most addresses within
the continental US. If your merchandise total is $60 or more and your "ship
to" address qualifies, you'll see the FREE economy shipping option offered
on the page where you make your shipping method selection. Orders shipped to a PO
Box, Hawaii, Alaska or US Territories do not qualify for this free shipping offer.
Items that weigh more than 49 lbs and orders for large props do not qualify for
this free shipping option (nor can these items be used in the calculation of the
total purchase price to qualify other items for this offer.) NOTE that we do not
ship to PO Box addresses, APO/FPO addresses or international addresses.
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Why didn’t the special offer apply to my order?
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Your order may not meet the criteria necessary for the special promotion as stated
above. Please review your order to ensure your order qualifies for the special promotion.
If a disclaimer is added, an asterisk (*) will appear next to the message and details
will be provided at the bottom of the page.
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Do You Charge Sales Tax?
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Sales tax will be charged to all orders that are processed with a Pennsylvania shipping
address, regardless of the location the product ships from.
Remote sellers such as Internet retailers and catalog companies are required to
collect taxes in states where the company has a physical presence. OnlineHalloweenStore.com
has facilities in Pennsylvania and therefore taxes are applied to orders which are
shipped to Pennsylvania.
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Finding a Specific Item
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Know what you are looking for? Our search feature enables you to find what you are
looking for in an instant.
Below are some quick and easy steps you can follow to perform a search:
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Go to the OnlineHalloweenStore.com homepage.
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In the search box at the top center of the screen, type in the name of the product
you are searching for
(such as Witch Costume)
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Click on the Search button.
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We will display the items that match the words you searched for.
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Now that you have found the items you were looking for,
click here for assistance on adding those items to your shopping cart.
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Missing Parts
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We strive to ensure that your order is sent with all the pieces and is not damaged.
If you should discover that an item has a piece missing or your item is damaged,
please follow the steps below:
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Notify us in writing about the concern (missing piece, damages etc). In order to
do this, go to the “Contact US” page and select
“Email”. Select the appropriate reason for the topic. It is very important to select
the proper reason code as we place a priority on responding to these communication
types. When responding, be sure to include your order number, your name and the
specifics of what exactly is wrong with the order. The more detailed, the better.
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After we receive your communication, we will evaluate the concern and see how we
may be able to fix it. The customer service representative responding to your communication
will let you know what we can do and the time frame in which we can do it.
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Please Note: Claims for damaged orders, wrong items received
or missing items must be made in writing within ten (14) days of
receipt of your order. If you allow more than 14 days to go by after receiving your
order before inspecting it and notifying us, we're unable to assist.
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How do I check my order status?
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Your Online account with us enables you to monitor the status of your order (or
review your entire order history). Go to the “My Account” link and enter your information
in the Existing Customer Login. All your activity relating to your order is provided
in your account.
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How do I check my Order History?
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Our online Order Status allows you to view a list of all orders placed. Simply go
to "My Account," and click on “Order History".
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Price Changes
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We offer you a OnlineHalloweenStore.com credit of the difference in price towards
your next purchase when prices are reduced within 14 days of the purchase date.*
Notify us of this instance by going to the “Contact Us” page and clicking on “Email”.
In the reason, select “Other” from the drop-down menu. Tell us in detail about the
difference in price, the date you made a purchase, what the purchase price was then
and your order number. Contact us within 14 days of the purchase date to request
an in store credit.
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Unlike many retailers, we don't have a "mark down plan" that begins by
offering products at higher prices and then reducing them over time
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OnlineHalloweenStore.com offers our products at the lowest price that we can as
soon as we put them in our online store
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Should an occasion arise that we do mark down a price, we also realize the need
to be sensitive to previous purchases.
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Please Note: Claims for damaged orders, wrong items received
or missing items must be made in writing within ten (14) days of
receipt of your order. If you allow more than 14 days to go by after receiving your
order before inspecting it and notifying us, we're unable to assist.
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Print a Receipt
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To print your receipt, you can follow the steps outlined below.
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Log into “My Account”.
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Click on “Order History” and select the order you need the receipt for.
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A copy of the receipt will be displayed on the screen. Print this page out for your
reference.
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How to Contact Customer Service
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If for some reason we have not been able to answer all your questions and concerns
through this help center, please click on the “Contact
Us” button below to view information on how to contact us via email, mail
and phone.
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Why am I charged sales tax on Internet orders?
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OnlineHalloweenStore.com is registered with your state to collect sales or use tax,
as appropriate, on taxable items shipped to your state. Most states require that
we tax shipping and handling as well. The passage of the Internet Tax Freedom Act
and similar state statutes has no effect on OnlineHalloweenStore.com’s current obligation
to collect such taxes. Please note that sales and use tax collected is remitted
by OnlineHalloweenStore.com to your state taxation authority as required by law.
These monies are not retained by OnlineHalloweenStore.com.
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What Payment Methods Do You Accept?
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We accept the following methods of payment:
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Credit card: Visa, MasterCard, Discover, American Express.
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Check card (also called debit cards, ATM cards or banking cards) with a Visa or
MasterCard logo.
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We do not accept:
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Credit Cards that are issued by a foreign bank or with a foreign billing address.
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Money Orders, Checks, Cash on delivery (COD), or any other payment method not listed
above.
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Please Note: Your credit card will be charged immediately once
your order is submitted.
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Are you a tax exempt entity?
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If you are a tax exempt entity, please contact our Customer Service and notify us
via email about your entity name and the type of tax exempt entity you qualify under.
A customer Service Representative will contact you with additional information.
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Product Availability
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We here at OnlineHalloweenStore.com, do everything we can to make sure that the
status of an item reflected on the website is accurate. The products advertised
on OnlineHalloweenStore.com are currently in stock and ready to be ship. Our site
is updated every 30 minutes, so in some rare instances, we may take your order and
then discover that the item is out of stock. In such an event, we will notify you
via e-mail about the out of stock item ordered by you.
As OnlineHalloweenStore.com offers prices at low costs, many of the products sell
quickly. We encourage you to act fast if there is an item you would like to purchase.
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Apparel Size Guides
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We offer an Apparel Size Guide
on each apparel item’s product page to help you determine the correct size for your
order. We strongly encourage you to review the sizing charts closely as each manufacturer
may have different size charts.
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How do I ensure my returns are accepted by the
Distribution Center?
Please read the Directions
for General Returns policy.
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Are all items purchased returnable?
All items are not returnable. We do not give refunds for the
following products:
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Any CD, DVD, VHS tape, software, video game, and cassette tape that has been opened/taken
out of its plastic wrap
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Special order items.
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Close out or clearance items
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Case Packs/Bulk Items: No partial case pack returns will be accepted. Product must
be returned in the original shipping pack with all individual items unopened.
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Other select items, as noted on the product description page
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When Will My Credit Card be Credited?
Majority of times you can expect to receive your refund within
four weeks of shipping your package back to us*. In many cases you will receive
a refund sooner, but we estimate four weeks because of the time required for return
shipping (up to 14 days), product inspection at our returns facility (up to 5 business
days), and processing from your bank or credit card company (up to 5 business days).
We will notify you via email with the details of your refund, and issue your refund
in the form of payment used to make your purchase.
* During the Busy Halloween and Christmas season credits can
take up to 6 weeks. We will do our best to process your returns as
quickly as possible.
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How Will My Funds be Credited?
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If you paid with:
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Your refund will be:
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Gift Card
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Merchandise Credit
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Credit Card or Debit Card
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Same Credit or Debit Card
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Will I Be Charged for Return Shipping?
Return shipping is at your expense, using the carrier of your
choice. We highly recommend you ship the merchandise back to our Distribution Center
in Charlotte, NC via a t shipper (UPS, FedEx or USPS with delivery confirmation).
Shipment sent to the Distribution Center that are not pre-paid will be refused.
To locate a drop-off location nearest you for USP, FedEx or USPS please visit the
links below.
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UPS - visit
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FedEx - visit
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USPS - visit
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For your protection, we recommend you insure your package
against loss and request a delivery confirmation. Save your shipping receipt until
you receive your refund.
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How Do I Make an Exchange?
Return your unwanted item, then place an order for the item
you would like. Learn More
onlinehalloweenstore.com reserves the right to amend these terms at any time and
to make exceptions on case-by-case basis.
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